NOTE : Always read our laying and maintenance guide before installing the tiles to achieve the best results.
CONTACT DETAILS
Our contact information is as follows;
Showroom De Tegel BvRudonk 2
4824AJ Breda
The Netherlands
+31 (0)76 572 90 82
groothandel@tegelbv.com
www.tegelbv.com
Warehouse De Tegel BvBerenkoog 38
1822 BJ Alkmaar
The Netherlands
+31 (0)6 58 75 44 35
Sead@tegelbv.nl
Opening hours; Monday to Friday from 10.00am to 5.00pm
1) What are your guarantee terms?GENERAL INFORMATION AND CHARACTERISTICS OF CEMENT TILES2) Are cement tiles always exactly the same size and thickness?3) I can see a color difference between several tiles, is this normal?4) I can see white stains before laying the tiles, is this normal?5) Are cement tiles frost resistant?6) Are cement tiles UV resistant?7) Can you make the tiles extra anti slip?8) Is it possible to use floor heating under the cement tiles?9) What are the standard sizes and thicknesses of cement tiles?10) Are technical information sheets available?WHERE TO USE CEMENT TILES?11) Can cement tiles be used in the bathroom?12) Can I place cement tiles on the wall?LAYING CEMENT TEGELS13) What is the best way to store the cement tiles before use?14) Before laying the tiles15) What kind of underfloor do I need to use?16) What kind of grout should be used?17) What kind of tile adhesive should be used?18) Do I need to treat the cement tiles, if so, how many times?TREATMENT OF STAINS19) How can I remove cement stains after laying the tiles?20) How can I remove other stains?21) How should I clean the floor?COMPLEMENTORY PRODUCTS FOR A PERFECT RESULT22) Which additional products do I need to order to lay the floor?LEADTIMES 23) Do you always have tiles in stock?24) What is the lead time if you have the tiles in stock ?25) If you do not have the tiles in stock, how long is the lead time?26) Can I collect my order?SAMPLES, SHIPMENT AND RETURNS27) Do you provide free samples ?28) Do I need to order extra tiles? 29) I do not live in the Netherlands, can you send the tiles abroad?30) How high are transport costs?31) Can I return unused tiles?32) Do I always have to pay for transportation costs?CREATING YOUR OWN COLOUR COMBINATIONS33)Can I make my own colour combinations?34) What is the requested order quantity and what are the costs of making my ownADDITIONAL SALES AND SERVICES 35) Can you replicate old tiles?36) Do you also sell stock lots at reduced prices?37) Do you offer design services?38) I am a private customer, may I buy directly from you?39) I want to use an expert tile layer for your cement tiles, can you recommend40) Can I order your tiles on line?41) Why are cement tiles more expensive than INDUSTRIAL ceramic tiles?SUSTAINABLE PRODUCTION PRINCIPLES 42) Do you produce eco-friendly and sustainable products?1) What are your guarantee terms?Inspect the tiles once you receive them, if something is wrong, contact us within 48 hours. We will not accept claims on floors that have been installed.
Detailed information can be found in our General Terms and conditions on our website.
BackGENERAL INFORMATION AND CHARACTERISTICS OF CEMENT TILES
2) Are cement tiles always exactly the same size and thickness?Cement tiles are entirely handmade, therefore thicknesses and sizes are not always identical, but we try to keep this difference down to the minimum.
Back3) I can see a color difference between several tiles, is this normal?Yes, colour variation between tiles is perfectly normal, this is because the tiles are entirely handmade. This is one of the charming features of a genuine cement tile floor. The best method to create a balanced colour pallet is to randomly pick tiles out of several boxes. Claims on slight colour differences are not accepted.
Back4) I can see white stains before laying the tiles, is this normal?Yes, this is perfectly normal, the stains should disappear once the floor is laid. If you want to make sure that all is okay, you can send a picture to salesl@tegelbv.com We will provide you with advice.
Back5) Are cement tiles frost resistant?We advise not to use cement tiles outside if you are in a frost prone area. Frost might make the tiles crack (just like terracotta). In warmer climates, cement tiles can be used outside, provided that they are sheltered against heavy rain and full sunshine.
Back6) Are cement tiles UV resistant?Although we use the best raw materials available, the tiles are not entirely UV resistant, therefore we advise not to lay them in full sunlight. If you choose to do so, we cannot take any responsibility for possible damage due to UV exposure.
Back7) Can you make the tiles extra anti slip?Yes, we can make the tiles extra anti slip upon request for a small surcharge. Please note that we do not hold anti slip tiles in stock, thus you do need to take a longer lead time into account.
Back8) Is it possible to use floor heating under the cement tiles?Yes, floor heating is perfectly suitable for cement tiles, the floor will feel very warm for a long period of time, therefore you will use less energy than normal heating would require.
Back9) What are the standard sizes and thicknesses of cement tiles?The most commonly used size is 20 x 20 x 1,6 cm but we have a multitude of other sizes and thicknesses on offer, for example:
-20 x 20 x 1,2 cm (as resistant as the 1,6 thickness)
-14 x 14 x 1,6 cm and 14 x 14 x 1,2 cm
-15 x 15 x 1,6 cm and 15 x 15 x 1,2 cm
-30 x 30 x 2,0 cm
-40 x 40 x 2,0 cm
-60 x 60 x 2,5 cm
- We also offer rectangular shapes, hexagons, octagons, lantern shaped tiles, fish scales, skirting boards interlocks and many other shapes and sizes. If you still cannot find what you are looking for, we can often make a bespoke shape.
Back10) Are technical information sheets available?Yes, we can send you technical information sheets upon request.
BackWHERE TO USE CEMENT TILES?
11) Can cement tiles be used in the bathroom?Yes, cement tiles can be perfectly used in bathrooms as well as in shower cubicles, provided that the shower wall is completely water tight before the tiles are installed. Please take care not use an alcalic aggressive acid detergent such as Antikal, Chloor, or cleaning acid. We highly recommend the mild Lithofin Wash and Clean. Also make sure you use flexible water tight grouting.
Back12) Can I place cement tiles on the wall?Yes, you can. We have developed a cement tile that is only 1,2 cm thick, that is extremely suitable to stick to the wall. However tiles of 1,6 thickness could also used to decorate a wall.
BackLAYING CEMENT TEGELS
13) What is the best way to store the cement tiles before use?If you do not use the tiles immediately, it best to store them in a dry and dark location in their original unopened boxes.
Back14) Before laying the tilesIn order to avoid mistakes, lay out a row of tiles before gluing so you can see the pattern. Soak the tiles briefly in clean water before gluing to the floor. Apply tile adhesive to both the floor and to the back of the tile. We recommend Kiesel Severlight Super Tec as adhesive and Kiesel Servoperl as a grout.
Back15) What kind of underfloor do I need to use?The best underfloor is a completely dry and even cement screed. Do never lay the cement tiles on a wet screed, this will cause indelible stains. For better adhesion, we advise you to use Kiesel Octamus UG30 primer.
Back16) What kind of grout should be used?Always use a light grey or silver grey grout, never use a dark grout this might stain the tiles. We advise to use Kiesel Servopearl grout.
Back17) What kind of tile adhesive should be used?Use a variable tile adhesive bed, we advise Kiesel Servolight super tec.
Back18) Do I need to treat the cement tiles, if so, how many times?Although we treat our tiles twice before they leave our factory, further impregnation is still required. The first treatment is to be applied when the floor is laid but not yet grouted, the second and third layers are applied once the floor has been grouted. Allow 24 hours between each application. Furthermore we advise you to treat the floor once a year. We advice to use Lithofin Flexstop W.
BackTREATMENT OF STAINS
19) How can I remove cement stains after laying the tiles?When laying the tiles, work meter by meter, and wash often with clean water and cloth. This will avoid cement stains to form on the tiles. If cement stains do occur, use our stain remover from Lithofin power Clean which can be ordered directly from us. It is strongly advised to order tile adhesive, grout, impregnation solution, stain remover and maintenance products with us to achieve the best results. Please check our website for further information about these products.
Back20) How can I remove other stains?When oil, coffee, wine, or lemon is spilled, remove immediately with a damp cloth. In the event where a stain still appears, we advise to clean with a Lithofin Power Clean. Generally speaking, the longer it takes before the stain is treated, the more difficult it will be to remove the stain. NEVER use an alcalic cleaner such as Antical, or any other acid detergent, this will completely ruin your floor beyond restoration.
Back21) How should I clean the floor?Mop the floor regularly, adding a dash of Lithofin Wash & Clean in the water. Treat the floor once a year with Lithofin Flekstop W to keep it in good condition.
BackCOMPLEMENTORY PRODUCTS FOR A PERFECT RESULT
We at the Tegel go beyond only supply you our tiles, we have worked very hard to also provide you with the best materials that you need to lay the floor and have a stunning result.
22) Which additional products do I need to order to lay the floor?-tile adhesive medium thickness (this adhesive is suitable for natural stone) Kiesel Servolight Supertec.
-grout, medium grey or silver grey, Kiesel Servopearl grey pr silver grey.
-cement stain remover, Lithofin Power clean
-sealant Lithof Flextop W
-mild cleaning detergent.Lithofin Wash and Clean.
Is goes without saying that you are completely free to choose where to buy these products, however we advise you to buy them with us at the same time as ordering your tiles and this for various reasons; 1) You will be sure to receive the right products and the right amounts 2) The products will be delivered with your tiles 3) We cannot accept claims if you choose to work with other products, since we do not know the technical characteristics of the chosen products.
Please check our website for further specifications. For ease of use, we have created several complete packs that will cater for your needs.
BackLEADTIMES
23) Do you always have tiles in stock?We usually hold our most popular ranges in stock, your dealer can check in our system what is available, what is in transit, and what under production, of course your dealer can always contact us to find out more.
Back24) What is the lead time if you have the tiles in stock ?When we have the tiles in stock, we can deliver within a week either to the selling point where you placed your order, or directly to the building site.
Back25) If you do not have the tiles in stock, how long is the lead time?If we do not have the tiles in stock the lead time will depend on the size of the product, the required quantity, available production capacity . Or whether if is made to order specially for you. Ask your retailer and he will inform you.
Back26) Can I collect my order?Yes, you can collect your order at our warehouse in Alkmaar, the Netherlands during our normal opening hours. Please make an appointment beforehand so we can make sure that your order is ready for you. Mail us Sead@tegelbv.nl or call us on +31 (0)6 58 75 44 35
BackSAMPLES, SHIPMENT AND RETURNS
27) Do you provide free samples ?We invoice you for samples and transportation costs, however if you place an order with us, we will deduct the sample costs from the final invoice.
Back28) Do I need to order extra tiles? We advise to order 10% extra sometimes you need more tiles than a bit more than you think, and it might be expensive and troublesome for to send extra tiles if you fall short.
Back29) I do not live in the Netherlands, can you send the tiles abroad?Yes, we can ship worldwide.
Back30) How high are transport costs?This depends on the weight, the country where you live, and the mode of transportation. We will always seek the cheapest and fastest way to get your order to you. Transportation costs will have to be approved by you before departure, and always be paid for in advance
Back31) Can I return unused tiles?Yes, you can return tiles that are not used back to us, provided that they are in unopened original boxes and in mint condition, if these conditions are respected we will refund the amount of boxes Transportation cost to our warehouse in Alkmaar the Netherlands is always at customers cost.
Back32) Do I always have to pay for transportation costs?Yes, you always have to pay for transportation costs, which are based on the original transport invoice.
BackCREATING YOUR OWN COLOUR COMBINATIONS
33)Can I make my own colour combinations?Yes, you can make your own colour combination! Use our special program on our website. Choose your tile and fill it in with up to 6 colours out of our standard colour range that consists of 75 colours. If you are happy with your design, you can upload it in the floor application and start building your own floor. Of course we are happy to assist you. Our factory can make these tiles especially for you. The lead time can be as long as three months, but the waiting is worth it since you are the only person who will have this unique floor.
Back34) What is the requested order quantity and what are the costs of making my own colour combination?The minimum order quantity is 5 square meter. When your own color combination contains 3 colours or less, the surcharge is 10% over the advised retail price. If your own colour combination contains 4, 5 or 6 colours, the surcharge is 15% on the advised retail price. If your order is for less than 5 m2 the surcharge is 25% on the advised retail price. Since this order is specially made for you, we require a 50% deposit with the order. We can make single samples for you free of charge, if you pay for transportation. Since these tiles are exclusively made for you we cannot except returns.
BackADDITIONAL SALES AND SERVICES
35) Can you replicate old tiles?Yes, replicating old tiles is one of our strong points. We are often approached by Architects and builders that restore old buildings, to help them to replace or restore damaged or uncomplete cement tiled floors and walls. We can even make small series and odd sizes. We always make one sample to start off with, and if that is approved by our client then we start the actual production.
Back36) Do you also sell stock lots at reduced prices?Yes, we do sell stock lots at reduced prices, please check the factory sale section on website for an overview. The tiles are sold on a ‘first come, first serve’ basis. We try to keep our stock lots updated on our website, but we cannot guarantee that it is always accurate. On the other hand not all stock lots appear on our website, thus it might be worthwhile coming to our Breda showroom.
Back37) Do you offer design services?Yes, we offer a free of charge design service. If you send us the layout of your plan and a general idea of what you are looking for (the more specific the better) we can send you several suggestions and help you to choose the best option.
Back38) I am a private customer, may I buy directly from you?Yes, you can buy directly from us. We will quote you the same prices as your local dealer. But you will have the best overview and find the largest selection possible in our showroom.
Back39) I want to use an expert tile layer for your cement tiles, can you recommend somebody? In general any professional tile layer can place our tiles as long as they follow the instructions in the Lay and Maintenance guide
Back40) Can I order your tiles on line?Yes, you can order our tiles on line. Visit our online store on www.tegelbv.com
Back41) Why are cement tiles more expensive than INDUSTRIAL ceramic tiles?Because they are handmade by highly trained and skilled artisans using ancestral technics that are centuries old and time consuming, and because we pay a fair price for their handicraft and knowledge. This results in stunning floors that get more and more beautiful by the year and last a lifetime. This can never be achieved with a machine produced tile.
BackSUSTAINABLE PRODUCTION PRINCIPLES
42) Do you produce eco-friendly and sustainable products?Yes, our cement tiles are 100% eco-friendly. We work hard every day to reduce our waste. Currently, we have reduced our waste by 98%. All our packing is made of recycled materials. Our factories are all ISO 2009, SA 8000 and TUF approved, which is seldom achieved in the handmade tile industry. It goes without saying that the tiles are produced without any child labor whatsoever. Our workers earn a decent salary, have pension schemes, free medical service and clean working spaces.
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